Account & Subscription
6 questionsFrom sign-up to everyday subscription management: how to open an account, where to get your link, whether switching devices means paying again, and whether the link can be forwarded — all in this section.
Do I need an email address to create an account?
No. A username and password are all you need — no email address required. Once registered, you can pick a plan, place an order and get your subscription link in the user panel.
Where do I find my subscription link, and does it need regular updates?
Sign in to the user panel, copy the full link from the subscription section and import it into your client. The link itself never needs replacing: renewals, upgrades and route changes are all delivered through the same link, so one tap on Update Subscription in your client pulls the latest configuration.
How many devices can one subscription link cover?
No device limit. Windows, macOS, iOS, Android and Linux devices under the same account can connect at the same time and share the plan's data allowance. Just don't run two proxy clients on the same device at once — they will compete for the system proxy settings.
Do I need to buy a new plan when I switch devices?
No. The plan belongs to your account, and devices are just endpoints: install the client on the new device and import the same subscription link. When you retire the old device, simply delete the subscription from its client.
Can I share my subscription link with someone else?
Not recommended. A subscription link works like an account credential — anyone who has it can use up your plan's data. Sharing it across devices on the same account is fine, but don't forward it to public groups or share screenshots of it. If you suspect the link has leaked, reset it in the user panel and re-import it on every device.
Are usage records stored?
This service keeps no logs and does not store browsing activity. Registration needs only a username and password — no email address. The panel retains only what the service requires, such as account, order and ticket details.
Connection & Troubleshooting
5 questionsConnected but no internet, an app that won't use the proxy, no connection on public Wi-Fi — troubleshoot in the order below; most issues are resolved within two steps: switching routes and checking the mode.
The client says it's connected, but web pages won't load. How do I troubleshoot?
Try three steps in order: 1) Switch to another route — preferably another one in the same region, or a different route type. 2) Check the client mode: in rule mode, requests that don't match a proxy rule go direct, so switch to global mode once to verify. 3) Quit the client completely and reopen it so the system proxy is re-applied. If it still doesn't work after all three, open a ticket and include your region, route type, client version and the exact error message.
Why doesn't a certain app go through the proxy?
There are two common causes. First, the app ignores system proxy settings — enable TUN or virtual network adapter mode in the client so it takes over all traffic. Second, the app checks the region of your exit IP and rejects connections when the node region doesn't match your account region; that's the provider's own account policy, and switching routes won't fix it.
It won't connect on public Wi-Fi but works fine at home. Why?
Most public Wi-Fi networks require a browser-based sign-in first (the login pages common in hotels and airports). Until you pass it, the internet is unreachable and no proxy connection can be established. Open your browser and visit any site to trigger the login page, then start the client. If it still won't connect after authenticating, try another route — some venues' gateway equipment limits long-lived connections.
After updating the subscription, my client still shows the old routes. What should I do?
Clients usually cache the previous configuration. First tap Update Subscription manually in the client; if the route list hasn't changed, delete the old subscription and import the link again from the user panel. The subscription link itself hasn't changed, so there's no need to buy anything new.
Websites in mainland China are slow or won't load. What's the problem?
Most likely the mode is set to global. In rule mode, sites in mainland China connect directly and only the traffic you need goes through a route; in global mode every request takes a detour through a route, so those sites naturally slow down. Switch back to rule or split-routing mode and refresh the page.
Speed & Routes
5 questionsWhy peak hours are slow, what 4K needs, how to weigh the three route types — first tell whether the problem is the route or your local network, then decide which one to switch to.
How do I troubleshoot lag during peak hours?
First narrow it down: if only one route lags, just switch routes. If several routes in the same region all lag, check whether your local network is also dropping packets. Cross-border links carry a heavy load during peak hours, which magnifies the difference between relay and dedicated lines. For video, prefer an IEPL dedicated line or a direct route, or try a route in the same region hosted in another city.
What do 4K streams require in terms of routes and data?
4K needs sustained bandwidth, not peak speed: as long as the rate holds steady during playback, the picture won't stutter, so judge a route by its long-run performance rather than a single first speed test. On data, 4K uses noticeably more than 1080p; estimate viewing time against the 60GB / 250GB / 500GB monthly tiers, and if you watch a lot, 250GB or more is the safer pick.
How do I choose between IEPL dedicated lines, relay and direct routes?
A direct route connects your client straight to the exit node — the shortest path and the lowest latency when your local network is good. A relay first connects to a relay node and forwards from there, bypassing poor-quality international gateways, which makes it steadier at peak hours. An IEPL dedicated line runs over carrier-grade dedicated links, with the most stable bandwidth and packet loss, suited to long video sessions and remote work. Use relay for everyday browsing, a dedicated line for 4K or meetings, and direct is fine when your local network is solid.
When a region has several routes, how do I tell which one suits me best?
Test them one by one and compare steady-state results, not first impressions: use the same video clip or the same sustained speed test, run it once at peak and once off-peak, and keep the route that stays consistent. Latency numbers only reflect how fast the handshake is, not bandwidth — whether video stutters depends mainly on sustained throughput.
Is it normal for speeds to drop after switching to a different region?
Yes, that's normal. The farther the exit, the longer the path and the higher the round-trip latency, so intercontinental routes (the US or Canada, for example) aren't suited to latency-sensitive tasks. Pick a region by use case: bandwidth-rich regions for video and downloads, geographically closer regions for real-time collaboration and other latency-sensitive work.
Billing & Refunds
5 questionsHow plans differ from data packs, how upgrade prorating works, how to request a refund — for anything involving money, this section spells out where to go and what the criteria are.
How do I request a refund?
Submit a request through the ticket section of the user panel and include your order number. This site offers a 14-day no-questions-asked refund, and you can follow the progress in the same ticket.
What's the difference between a data pack and a monthly plan, and which should I buy?
A monthly plan is billed each month and its data resets monthly on your activation date — good for steady, long-term use. A data pack is a one-time purchase that lasts until it runs out and never expires — good as a backup or for irregular usage. The two can coexist, and your client still uses the same subscription link.
What happens if I use up this month's data?
Data resets monthly on your activation date, not on the calendar month. Once this month's allowance runs out you have two options: top up with a data pack (¥158/300GB, ¥358/1000GB, ¥658/3000GB — lasts until used up, never expires), or upgrade to a higher monthly plan (¥18/month with 250GB, ¥28/month with 500GB).
If I upgrade my plan mid-cycle, how is the price difference calculated?
The upgrade difference is prorated by the remaining days. The new data allowance takes effect immediately after the upgrade, while the reset cycle stays the same and still follows your activation date.
Which payment methods are supported?
Alipay, WeChat and USDT. Orders are placed in the user panel; once payment goes through, the plan is activated, the subscription link stays the same, and you just update the subscription once in your client.