Guides: from sign-up to connected

There are two ways into the sign-up page: the “Log in” button in the top-right corner of any page, or the button further down this page — both open the same user panel. The panel is the single place for your account, subscription, orders and support tickets, and both sign-up and purchase happen there. No software needs to be installed first.

The first time you open it, the panel lands on the login form — switch to sign-up. The form has just two fields: username and password. No email address and no other verification details are required. The username is only used to log in, so it's worth keeping it distinct from accounts you use elsewhere, and setting a password you don't reuse.

After you submit, the page goes straight to “Account Overview”. Your account is live at this point, but the subscription area is empty — that's expected; servers only appear after you buy a plan. If you're told the username already exists, try another one. If the two password entries don't match, the form won't submit — just correct it as prompted.

You don't need to log out after signing up — “Buy Plan” in the panel sidebar is the next step. If you get stuck during sign-up, the “Account and Subscription” category in the help center covers it.

Once you're logged in, the panel sidebar shows the full menu — choose “Buy Plan” to open the pricing page. Monthly plans come in three tiers, so pick by your monthly usage: ¥9.9/month with 60GB, ¥18/month with 250GB, ¥28/month with 500GB. Data resets every month on your activation date, and if you upgrade mid-cycle the price difference is converted into the remaining days — no need to wait for the next cycle.

If you only use it now and then, look at the data bundles first: ¥158/300GB, ¥358/1000GB, ¥658/3000GB. Bundles last until they run out and never expire, which suits on-and-off use like business trips and travel; monthly plans are the better fit for everyday, always-on use.

Once you've picked a tier you go to checkout, where payment supports Alipay, WeChat Pay and USDT. After payment the order status changes from Pending to Active and the page refreshes once; your plan is now live, so you can move straight on to getting the subscription link.

If payment went through but the status hasn't changed, first check “Orders” to confirm the order exists, then refresh the page. If it still isn't active, open a “Ticket” with the order number — that's the fastest route for billing issues. Before buying, you can check the refund terms: a 14-day no-questions-asked refund, so if you decide not to use it after paying, just submit a request in the panel.

Once your plan is active, go back to “Account Overview” in the sidebar. The top of the page shows subscription status and expiry date; below it is the subscription link area, with a long link plus “Copy” and “One-click import” buttons. The panel sidebar is laid out as follows, and the link lives in the first block:

The link looks like this — for illustration only; copy the real one from the panel:

Click “Copy” to put the link on your clipboard and paste it into any client later; click “One-click import” to hand the link straight to a client already installed on this device, skipping the manual paste. Both give you exactly the same subscription, so either is fine.

The subscription link works like an account credential: whoever has it can use your servers. Don't post it in public groups or forums, or in chat screenshots. If you suspect it has leaked, reset the subscription in the panel — the old link stops working immediately — then import the new one.

The link area stays empty if you haven't purchased or your plan has expired. If you've just paid and don't see a link, refresh the page first; if it's still empty, check the plan status under “Orders”.

Go to “Download Client” in the sidebar and pick the build for your system. All four platforms do the same thing: hand the subscription link you copied in the previous step to the client, then refresh the server list once. The sections below are split by platform — just read the one you use. A subscription works on any platform, and importing the same link on several devices doesn't affect the others; there's no device limit.

All four platforms share the same subscription link. The update button in the client re-fetches the server list, so server changes never require reinstalling the client.

Back in the client's main screen, pick a server — for a first run, one in a nearby region is fine — then flip the connect switch or tap Connect. The status area changes from “Disconnected” to “Connected” and starts counting connection time.

The most direct way to tell whether the connection is really working is your exit IP: open our online IP check page and check the current exit IP and its location. If the location shows the server's region (Singapore or Japan, for example), your traffic is going through the server; if it still shows your local region, the connection isn't active.

If it isn't working, check three things in order: whether the client is in rule mode or global mode — test with global mode first; whether the system proxy or virtual adapter has been authorised; and whether the browser cached the old page — retest in a private window.

Once you've confirmed it works, switch back to rule mode for everyday use so local sites connect directly and overseas sites go through the server. If speeds drop at peak hours, switching servers beats reconnecting over and over: the server list is grouped by region and route type, and relay and dedicated routes hold up better at busy times.

If you can't connect or speeds aren't what you hoped, check the table below first. For anything it doesn't cover, the “Connection and Troubleshooting” and “Speed and Servers” categories in the help center go into more detail.

That's the end of the main path. The three entries below cover what lies beyond it: the help center for specific problems, the in-depth guides for how things work or for fixing streaming errors, and the server list before you pick a route.